FAQ

1. What types of spill management products do you offer?

We provide a comprehensive range of high-quality spill management solutions, including Absorbent Granules & Powder, Absorbent Pads & Rolls, Absorbent Socks, Drain Protection, Drum Bunds & Spill Pallets, Spill Kits, Spill Trays, and more. Our products are designed for various industries to ensure safety and compliance.

2. Are your products eco-friendly?

Yes, we are dedicated to sustainability. Many of our absorbents and solutions are designed with environmental considerations in mind, offering effective spill control while minimising ecological impact.

3. How do I choose the right spill kit for my needs?

Spill kits are tailored to different types of spills (e.g., oil, chemical, universal). Consider the potential hazards in your workplace—such as the liquids used or stored—and select a kit designed to address those specific risks. If you need assistance, our support team is happy to help.

1. How do I place an order?

You can browse our range online and add products to your cart. At checkout, you’ll be prompted to enter your details and choose a payment method.

2. Do I need an account to order?

While you can check out as a guest, creating an account allows you to track orders, save shipping details, and view order history for faster future purchases.

3. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

1. Where do you ship?

We ship globally to most regions, excluding Asia and some remote areas due to logistical constraints.

2. What are my shipping options?

We offer two options:
– Standard Shipping: £12.95 flat fee via DHL or FedEx. Delivery within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS. Delivery within 15-25 days after dispatch.

3. How long does order processing take?

All orders are processed within 1-2 business days before they are dispatched for shipping.

4. Can I track my order?

Yes, we partner with carriers like DHL, FedEx, and EMS to provide tracking information so you can monitor your shipment’s progress.

1. What is your returns policy?

We stand by our products. If you are not satisfied, you may return items within 15 days of receipt for a refund or exchange.

2. How do I initiate a return?

Please contact our support team at [email protected] with your order details and reason for return. We will guide you through the process.

3. Are there any items that cannot be returned?

For safety and hygiene reasons, used or damaged products may not be eligible for return. Please contact us for specific details.

1. How can I contact you for support?

For any questions or assistance, email our support team at [email protected]. We’re here to help!

2. Where are you located?

We are based at 38 Notte St, Plymouth, GB PL7T 2FB, and serve customers worldwide.